What does a social worker do?
In Quebec, the title of social worker is reserved for members of the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (OTSTCFQ). A social worker considers the person as well as the relationships, roles, living environments and events that influence their daily life.
The process begins with an assessment of social functioning. This helps build an understanding of your situation as a whole, identify your needs and strengths, and develop a suitable intervention plan with you. Support is therefore not about following a fixed formula: it takes shape around your circumstances and goals.
When might you seek support?
An online social worker can support you when your emotions, relationships or a transition begin to affect your sense of balance. Reasons to seek support may include:
- anxiety, mental load, stress or burnout;
- grief, separation or a significant loss;
- difficulties in relationships, as a couple or within your family;
- a career change, moving abroad or returning to your home country;
- questions about identity or adapting to neurodivergence;
- the effects of trauma, violence or a harmful relationship.
You can also seek support without having a clearly defined problem. Sometimes the first step is simply to put an uneasy feeling into words, untangle several concerns or work out what kind of help would be most suitable.
Why choose support through virtual practice?
Video calls make support accessible throughout Quebec. They can be particularly convenient if you live far from major centres, have an unconventional schedule, have little time to travel or feel more comfortable in your own surroundings.
An online session is still a professional session. Consent, confidentiality, secure communication and record keeping continue to apply. On your side, try to arrange a quiet, private space, a stable connection and a personal device.
Limits to keep in mind
Virtual practice is not suitable for every situation. Its suitability is assessed with you, taking into account your needs, your safety and your access to a private space. In an emergency or if your safety is at risk, call 911. For non-urgent psychosocial support in Quebec, you can reach Info-Social by calling 811.
What does online support involve?
- A free 15-minute introductory call to get to know each other, clarify what you are looking for and see whether we are a good fit.
- A first 50-minute assessment session to explore your social functioning and develop an intervention plan together.
- 50-minute psychosocial follow-up sessions to make space for what comes up, develop practical tools and adjust the support as you move forward.
How do you choose the right professional?
Beyond training and approaches, the quality of the relationship matters a great deal. Before you begin, you can check:
- that the professional is a member of their professional order;
- that they have experience with the difficulties you would like to address;
- that their arrangements, fees and confidentiality practices are clearly explained;
- that you feel heard, respected and free to ask questions.
An introductory call gives you a sense of whether the way of working and the proposed framework suit you. You do not have to commit before getting the answers you need.